Effective: November 24, 2025

This policy explains how we ship, what our local white‑glove service includes, when a custom quote is required, and how we handle damage discovered during delivery/installation. It applies to purchases made on our website and through our sales team.

1) Service Areas

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  Local Delivery Zones (priced below) cover addresses measured by driving distance from our primary warehouse/store at 400 North Bowen Road, Unit 112, Arlington, TX 76012.
  
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  United States Only: We currently provide delivery quotes and services within the USA only. We do not ship or deliver to any non‑U.S. country/market at this time.
  
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  Exclusions: We do not ship to Alaska, Hawaii, U.S. Territories (e.g., PR, VI, GU, AS, MP), PO Boxes, or APO/FPO/DPO addresses. Freight services require a physical U.S. street address within carrier coverage.
  

2) Local White‑Glove Delivery (Room‑of‑Choice + Standard Install)

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  Zone A (0–50 miles): $299
  
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  Zone B (51–100 miles): $499
  

What’s included

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  Room‑of‑choice delivery and standard white‑glove installation.
  
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  Packaging removal of standard materials.
  
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  Coverage for items up to 250 lb per item and 400 lb combined per order.
  
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  Standard access: ground level or one easy stair (no tight turns/landings), normal doorway widths, and reasonable access from curb to entry.
  

When a custom freight quote is required

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  Any single item over 250 lb or combined order weight over 400 lb.
  
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  Complex access (examples): multiple flights of stairs; tight, narrow, or spiral stairwells; long carries (>50 ft); elevator scheduling or dock restrictions; hoisting; unusual obstacles; limited delivery windows requiring special accommodation.
  
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  Enhanced services beyond standard install: advanced assembly, wall/ceiling mounting, electrical/hardwiring, protection of specialty surfaces, or debris removal beyond standard packaging.
  
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  Addresses beyond 100 miles from our location.
  

Outside Local Zones (within the USA) — Freight “Request a Quote”
If your address is beyond 100 miles from our Arlington,

3) Customer Responsibilities (Before We Arrive)

To keep deliveries smooth and on time:

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  Measure for fit: Confirm doorways, hallways, stairwells, elevators, and turns accommodate the furniture and packaging.
  
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  Clear path: Ensure safe access and an unobstructed path to the destination room.
  
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  Site readiness: Rooms should be ready for placement; if other trades are present, make sure they won’t interfere.
  
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  Adult present: A recipient 18+ must be on‑site to inspect and sign.
  

If access is not as described or conditions prevent a standard install, we may:

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  Reschedule (a redelivery fee may apply),
  
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  Quote additional services on the spot or by follow‑up, or
  
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  Deliver to threshold/garage only, if acceptable.
  

4) Scheduling, Missed Appointments & Redelivery

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  We’ll offer a delivery window and confirm by email/text. If you need to reschedule, please give at least 24 hours’ notice.
  
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  Missed delivery (no access or no adult present) may incur a redelivery fee equal to the local delivery price listed for your zone.
  

5) Damage Discovered at Delivery/Installation

We take great care in handling your items. If damage is discovered at delivery or during installation, use the steps below so we can help quickly.

At the time of delivery/installation

1. 
   Inspect before signing. Look over all visible surfaces and hardware while the team is present.
   
2. 
   Document clearly. Take photos/video of the item, packaging, and the affected area(s). Note any carton damage.
   
3. 
   Annotate the paperwork. Ask the delivery team to note the damage on the delivery receipt/device before signing.
   
4. 
   Contact us within 48 hours. Email your order number, photos, and a short description of the issue.
   

Our remedies

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  We will evaluate and, at our discretion, repair, replace, or remedy the damaged item(s). If a repair is feasible and returns are unnecessary, we may coordinate an in‑home service call or parts shipment.
  
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  If a replacement is needed, we’ll schedule pickup/return of the damaged unit and deliver the replacement as soon as available.
  

Concealed damage (noticed after the team leaves)

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  Please notify us within 48 hours of delivery with photos/video and your order number. Timely notice helps us file and resolve carrier claims.
  

Exclusions

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  Site‑caused damage (e.g., construction debris, wet paint, inadequate floor protection not provided by the customer, or obstacles beyond our control).
  
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  Natural characteristics of materials (e.g., wood grain, color tone variation, minor finish shading) and minor, industry‑standard tolerances.
  
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  Wear and damage arising after successful installation and sign‑off.
  

6) Returns/Refusals Linked to Delivery Issues

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  If damage is confirmed at delivery and a fix or replacement is not acceptable, you may refuse delivery of the affected item(s). We’ll document and manage the next steps.
  
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  If you choose to keep the item while we arrange service, please retain all original packaging when reasonably possible until we advise otherwise.
  

7) Title & Risk of Loss

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  Title and risk of loss transfer upon successful delivery and sign‑off at the destination address. For quoted freight shipments, title transfers per the terms stated on the quote/invoice; please review those terms when approving a freight quote.
  

8) Payment for Freight Quotes (Outside Local Zones)

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  Orders placed with “Freight – Request a Quote” at checkout will not include final shipping charges at the time of purchase.
  
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  After you approve the quoted amount, we will invoice or add the shipping charge to your order for payment prior to scheduling.
  

9) Policy Updates

We may update this policy as needed to reflect operational changes or carrier requirements. The version and effective date above will always indicate the current policy.

Need help?

Questions about your delivery or a possible damage claim? Please contact us with your order number, photos, and best contact info:

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  Email: contact@shopkovara.com
  
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  Phone: (214) 870‑4640
  
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  Hours: [add hours for delivery calls/texts]
  

(Replace placeholders like email/phone with your actual contact information before posting.)