Terms of Service
Kovara
Effective Date: Jan 1st, 2025

I. SMS Messaging Terms & Compliance

1. Program Description

Our SMS messaging program provides appointment confirmations, reminders, service notifications, customer support, and other service-related updates.
Messages are only sent when you have explicitly opted in through our website, booking forms, checkout pages, or customer intake systems.

2. Cancellation Instructions

You may cancel at any time by replying “STOP” to any message.
We will then send a confirmation message and cease communication unless you choose to opt in again.

3. Support Information

For help, reply “HELP” or contact us:

• Email:
• Phone: (214) 870-4640

4. Carrier Liability

Wireless carriers are not responsible for delayed or undelivered messages.

5. Message & Data Rates

Message/data rates may apply depending on your mobile plan.
Message frequency varies based on your interactions.

6. Supported Carriers

All major U.S. and Canadian carriers are supported, including Rogers, Bell, Telus, AT&T, Verizon, T-Mobile, and most regional carriers.

7. Age Restriction

You must be 18 years or older to use our SMS program.

8. Privacy Policy

For full privacy information, please visit:
https://shopkovara.com/privacy-policy

We comply with TCPA, CTIA, CASL, and CAN-SPAM.

II. General Terms of Service

This website (the “Site”) is owned and operated by Kovara.
By accessing or using the Site, you agree to follow these Terms of Service, our Privacy Policy, and any additional policies referenced on the Site.

Use of the Site in any way—manual or automated—indicates acceptance of these Terms.

We may update these Terms at any time. Continued use of the Site means you accept the updated Terms.

1. Use of the Site & Services

By using our Site, you agree NOT to:

• Engage in unlawful or harmful activities
• Interfere with website functionality or security
• Attempt to access restricted or unauthorized areas
• Upload malware, spam, or harmful content
• Misrepresent your identity
• Abuse our messaging, booking, or automation systems

We reserve the right to suspend or restrict access for violations.

2. Intellectual Property

2.1 Our Limited License to You

All content on the Site—including text, branding, images, videos, and digital materials—is owned by Kovara or licensed to us. It is protected under copyright and intellectual property laws.

You may:

• View the Site
• Download/print one copy for personal use

You may NOT:

• Modify
• Reproduce
• Distribute
• Sell
• Publish
• Resell
• Create derivative works

unless you receive written permission.

2.2 Your License to Us

By submitting content—such as reviews, comments, messages, forms, or uploads—you confirm you own it or have permission to submit it.

You grant Kovara a royalty-free, worldwide, perpetual, non-exclusive license to use, display, publish, modify, and distribute that content.

3. Online Purchases & Transactions

If products or services are purchased through the Site:

• You must provide accurate contact and payment information
• You authorize us or our payment processors to charge your method of payment
• You agree to any pricing, deposit, or billing terms disclosed during checkout

We are not responsible for:

• Errors caused by external payment processors
• Service interruptions or delays caused by third-party vendors
• Issues arising from your mobile carrier, bank, or financial institution

4. Appointments, Bookings & Automated Reminders

By booking an appointment, you agree to:

• Provide accurate contact information
• Receive reminder messages via SMS or email
• Notify us promptly if you need to cancel or reschedule

Missed appointments, late cancellations, or no-shows may be subject to fees depending on our cancellation policy.

5. AI Systems, Automation & Digital Tools

Our services may include:

• AI chatbots
• Automated phone systems
• Virtual assistants
• Automated reminders
• Dynamic online forms
• Automated lead or support handling

By using these features, you acknowledge:

• AI-generated content may not be perfect
• Automated systems may log interactions for quality and operational purposes
• AI tools do not provide medical, legal, or financial advice
• You are responsible for verifying any critical information

We are not liable for decisions made based on automated communications.

6. Disclaimer of Warranties

The Site and all services are provided “as is” without warranties of any kind.

We disclaim all warranties, express or implied, including:

• Fitness for a particular purpose
• Merchantability
• Non-infringement
• Accuracy or reliability of content
• Availability or performance of the Site

You use the Site at your own risk.

7. Limitation of Liability

To the fullest extent permitted by law, Kovara is not liable for:

• Indirect or consequential damages
• Loss of profits or revenue
• Service interruptions
• Data loss
• Errors caused by third-party systems
• Issues arising from automation, AI, or digital tools
• Damages resulting from user negligence or misuse

Our total liability shall not exceed the amount paid by you, if any, for services in the last 12 months.

8. Indemnification

You agree to indemnify and hold harmless:

• Kovara
• Our staff, officers, agents, and partners

from claims, damages, or expenses arising from:

• Your use of the Site
• Violation of these Terms
• Misuse of our services
• Submission of false or harmful information

9. Account Registration & Security

If you create an account:

• You must provide accurate information
• You are responsible for your login credentials
• You must notify us of unauthorized access immediately

We are not responsible for losses from compromised credentials.

10. Termination of Access

We may suspend or terminate access to the Site at any time if:

• Terms are violated
• Fraud or misuse is detected
• Activity threatens system integrity

Upon termination, you must stop using the Site immediately.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the province/state where Kovara operates.

Any dispute shall be resolved through binding arbitration, not class action litigation.

12. Changes to These Terms

We may revise these Terms at any time.
The current version will always be posted with the most recent Effective Date.

Continued use of the Site confirms your acceptance.

13. Contact Information

For questions regarding these Terms of Service:

Kovara
Phone: (214) 870-4640
Email:
Website: https://shopkovara.com

By using our website and services, you consent to these Terms of Service.